Zocker Backpack

To enhance our customer service quality and affirm the reliability of Zocker-manufactured and distributed products, we are pleased to present our official Product Warranty Policy as follows:

1. Warranty Guidelines

– This warranty policy applies only to products provided by Zocker.

– Warranty period: Clearly defined for each product, calculated from the date of purchase as stated on the sales invoice or warranty card.

– In cases of manufacturer defects that cannot be repaired, the product will be replaced or refunded based on the customer’s request.

2. Warranty Conditions

– Products are eligible for warranty in the following cases:

• Adhesive peeling
• Surface bursting
• Sole cracking or breaking due to manufacturing defects
• For minor adhesive peeling or small cracks in the sole, customers may contact Zocker for support and repair assistance.
• Replacement support: For shoes with soles completely detached or with severe damage making them unusable, the customer will be offered a new replacement.

– The product must be accompanied by the original sales invoice or warranty card to be eligible for warranty service.

– Other wear and tear or damage caused during usage is not covered under warranty.

3. Non-Warranty Cases

– Products without a valid invoice or warranty card.

– Damage resulting from usage, such as:

• Scratches or melting due to high temperatures
• Animal bites
• Cuts or punctures caused by sharp objects

– Damage due to improper storage, such as:

• Water immersion
• Exposure to fire
• Use of chemicals for cleaning

4. Warranty Service Fees

– Zocker covers all repair or replacement costs related to the warranty.

– Customers are responsible for:

• The shipping cost to send the product to Zocker for warranty service.
• The return shipping cost after the product is serviced.

At Zocker, we believe the true power of sport isn’t found in trophies, but in the moments we stand shoulder-to-shoulder. This is why our core philosophy is: "Sport Forges Power. Our Power."

To bring this belief to life, we deliver gear engineered for comprehensive performance, bound by a single commitment to quality: "Own the court, control the sport."

From the football pitch and the running track to the pickleball court, Zocker's diverse ecosystem of products—including footwear, paddles, apparel, and accessories—is engineered with balanced technology. Our goal is not simply to make you faster or stronger, but to equip you with absolute confidence in your gear to master any situation.

We don’t just make sports products. We build the foundation of confidence. Because we know that when you have complete trust in the shoes on your feet or the paddle in your hand, you gain the confidence to control the game. This is where you find joy and the ultimate connection with your team.

Zocker: Own the court, control the sport.